FAQs

If you decide to cancel your order you can contact our customer service department and they will help you.

Normally we ship the hairs out within 24 hours except the weekends and holidays. we use DHL or Fedex shipping ways. Normally you will get the package within 3 to 5 working days after we telling you the tracking information.

:Here is how you track your order: Log into MY ACCOUNT to view the status of your order. Find the tracking number on your order. If your order was shipped by DHL, please track on www.dhl.com If your order was shipped by Fedex, please track on www.fedex.com If you order was shipped by UPS, please track on www.ups.com Please notice: Normally it needs about 24 hours to update the latest tracking information because of the time difference. If you don’t know what your tracking number is or if you’re having difficulty tracking your package, feel free to contact our customer service department for assistance. service@vrbesthair.com

Virgin hair is human hair that is unprocessed and has never been altered by color, perm or other chemicals. It is 100% natural and has all of its cuticles intact. Remy is a term used to explain the hair cuticles. The cuticle layer of the hair remains intact and runs in the same direction to prevent any kind of tangling.

The amount of bundles needed, depends on the type of look you are going for. Typically the amounts of bundles needed are: 12-18inches ~ 3 bundles 18-26inches ~ 4 bundles 26inches and beyond ~ 4+ bundles

Yes. All virgin hair can be dyed/bleached. Do keep in mind that once the virgin hair is dyed or bleached, it is no longer unprocessed. Any chemical used to alter the natural state of the hair is now considered processed. Advance care will be needed due to the hair no longer being attached to the scalp and therefore losing its natural moisture source. We highly recommend having your hair stylist dye your hair, so you will get the results you want and not damage the hair.

Yes, you can. Just simply follow the instructions in our Manual Guide, you will be able to easily create a multi-level menu.

Yes. Our hair can be flat ironed and/or curled. We suggest you use a heat protectant when using hot hair tools. Another alternative to get a curled look is to use flexi rods or rollers. This will prevent any possible heat damage.

This is 100% Virgin hair and can last for up to a year or more depending on how you take care of the hair. Proper hair care is the key!

Each bundle weighs approximately 3.5oz. The length of the hair can alter the weight. The longer the hair, the more bundles you will need.

Your hair extension tangle due to dryness, oil & dirt built-up. Salt water, chlorine and not combing （wide tooth comb）out your hair daily. Make sure to wash & condition your hair at least once a week, twice a week is better. U se olive oil to moisten it smoothly or consult your stylist for more help.

VRBest Hair is 100% virgin unprocessed hair and does not have any chemical treatment which includes coloring. The bundles only come in its natural color (off black #1B or dark brown #2).